FAQs
FAQ
Ordering
1. How do I place an order? To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. Can I modify or cancel my order? You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team with your order details as soon as possible.
Shipping
3. Do you ship internationally? Yes, we offer worldwide shipping. Delivery times and costs may vary depending on your location.
4. How long does shipping take? Shipping times vary based on your location and the shipping method selected. Typically, orders are delivered within 7-21 business days. You will receive a tracking number once your order has been shipped.
5. How can I track my order? Once your order is shipped, you will receive a tracking number via email. .
Payment
6. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed.
7. Is my payment information secure? Yes, we use advanced encryption technologies to ensure your payment information is secure and protected.
Returns and Refunds
8. What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Items must be unused and in their original packaging.
9. How do I initiate a return? To initiate a return, contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item.
10. When will I receive my refund? Refunds are processed within 5-7 business days after we receive the returned item. You will be notified via email once your refund has been issued.
Product Information
11. Are your products high quality? Yes, we carefully curate and select high-quality products to ensure our customers receive the best items available.
12. Do you offer product warranties? Certain products come with manufacturer warranties. Please check the product description for warranty information or contact our customer service team for details.
Account Information
13. Do I need an account to place an order? No, you can place an order as a guest. However, creating an account allows you to track your orders, save your favorite items, and enjoy a faster checkout process.
14. How do I create an account? To create an account, click on the "Sign Up" or "Register" button at the top of our website and follow the instructions to provide your details.
Customer Service
15. How can I contact customer service? You can reach our customer service team via email at support@shoppingzizzle.com or through our contact form on the website. We aim to respond within 24 hours.
16. What are your customer service hours? Our customer service team is available Monday to Friday, 9 AM to 6 PM (EST).
Other Questions
17. Do you offer gift cards? Yes, we offer digital gift cards. They can be purchased on our website and are sent via email to the recipient.
18. How can I provide feedback? We love hearing from our customers! You can provide feedback via our contact form or by leaving a review on the product page.